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EU Campaign Administrator, European Operations - Client Services

Position Purpose:

The Campaign Administrator will be based in our central London office in order to support day to day operations for all of our European offices. They will be responsible for communicating with client service managers in each office on a daily basis as well as sales, finance and traffic departments to ensure the smooth operation of all campaigns. The focal purpose of this position is to accurately update and maintain client campaign information in our CRM tool Siebel as well as preparing invoices at month end.

Essential Duties and Responsibilities:

• Effectively manage the Siebel queue to ensure a fast turnaround of campaign requests to meet and exceed internal client expectations.
• Maintain campaign data in Siebel with accurate reporting as the key focus.
• Maintain campaign information through our bespoke ad-serving system in order to correspond with Siebel.
• Scanning, filing and monitoring company insertion orders.
• Provide Siebel development support and education to other departments in UK and Europe including those to whom English is a second language.
• Monitor and control appropriate standards to ensure contract and campaign information adheres to company and industry specific standards.
• Troubleshooting internal issues with Siebel and assist with implementing new procedures.
• Prepare invoicing and related data through Siebel for the Finance group.
• Future direction may include development in our new CRM tool Salesforce.com to help provide support to other departments.

Skills:

• Excellent attention to detail
• Ability to respond to frequent pressures to meet management reporting deadlines as required, with consistent levels of accuracy.
• Strong time management, decision-making and problem solving skills.
• Able to work independently as well as within an evolving team environment.
• Enthusiastic, committed, and resourceful; can be counted on to get the job done.
• Excellent customer service skills, with strong written and verbal communications.
• Ability to prioritize tasks to best meet departmental and organizational goals.
• Ability to maintain own work flow and meet pre-established deadlines
• Ability to work effectively as part of a team and with minimal supervision.
• Ability to effectively establish rapport, present information and respond to questions from internal customers.
• Ability to establish and maintain effective working relationships with managers and employees
• Ability to work in a fast-paced and dynamic environment.

Education / Experience:

• 2 years of relevant experience.
• Previous experience with Siebel or Salesforce is desirable.

Si tu trayectoria y preparación cumple estos requisitos, envíanos tu curriculum vitae haciendo clic aquí.

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